PRIVACY & SECURITY POLICY
At One True North Coaching, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website, complete our online quiz, sign up for our services, or contact us to start a fitness program. We adhere to the requirements of the General Data Protection Regulation (GDPR) in the UK.
- What Do We Do With Your Information?
When you purchase our services, complete an application, or use our self-assessment quiz, we collect personal information such as your name, contact number, address, and email address as part of the process. This information is used to provide you with our services and support.
- Email Marketing (if applicable): With your permission, we may send you emails about our services, new products, and other updates.
- Consent
- How Do You Get My Consent?
When you provide us with personal information to complete a transaction, verify your payment method, or arrange for services, we imply that you consent to our collecting and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your express consent or provide you with an opportunity to decline. - How Do I Withdraw My Consent?
If you change your mind after opting in, you can withdraw your consent for us to contact you or continue collecting, using, or disclosing your information at any time by contacting us at contact@onetruenorthcoaching.com.
- Disclosure
Your personal information may be disclosed if we are legally compelled to do so or if you breach our Terms of Service. This ensures compliance with legal obligations and the protection of our rights and interests.
- Payment
We utilise Stripe Payments for processing transactions. Your credit card information is encrypted during the transaction process and is retained only for the duration necessary to complete your purchase. Once the transaction is finalised, all associated payment data is securely deleted, ensuring the confidentiality and integrity of your financial information.
- Links
Our website may include links to third-party websites. If you choose to follow these links, you will be redirected to external sites. We do not assume responsibility for the privacy practices of these sites and strongly recommend that you review their privacy policies to understand how your information may be handled by them.
- Security
We employ stringent security measures and adhere to industry best practices to safeguard your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction. These precautions ensure that your data is handled with the highest level of protection.
- Age of Consent
By accessing and using this site, you affirm that you are at least the age of majority as defined by the laws of your jurisdiction, or that you have the necessary authority and consent to permit any minor dependents to engage with this site.
- Cookies
Our website may utilise cookies and tracking technologies to improve user experience and collect data on site usage. These technologies assist in gathering non-personal information such as browser type, operating system, and user behaviour on the site. Although cookies do not inherently collect personal information, they may be associated with data you have voluntarily provided. We may share aggregated cookie and tracking information with third parties for analytical purposes.
- Changes to This Privacy Policy
We reserve the right to amend this privacy policy at any time. It is recommended that you review this policy periodically. Any modifications will take effect immediately upon being posted on our website. In the event of significant changes, we will provide notice of such updates to ensure that you remain informed about the collection, use, and disclosure of your personal information.
- Use of Third-Party Coaches
In order to provide a high level of service, we may occasionally collaborate with external coaches. These professionals are chosen for their specialised knowledge and experience. Any information shared with them will be treated confidentially and used solely to support your coaching journey, in line with our privacy policy.
- Questions and Contact Information
If you wish to access, correct, amend, or request the deletion of your personal information, or if you have any inquiries or concerns regarding this privacy policy, please contact us at privacy@onetruenorthcoaching.com.